Refund Policy

Refund Policy

This page outlines the refund policy for 3D model purchases on the Open3DSea Store. If you need help with a cancellation or wish to request a refund for any 3D models you have purchased, please review the guidelines below.

Our Commitment to Quality

Open3DSea has a huge amount of respect for its members, and we require that our artists and sellers present their work as accurately as possible. Our goal is to help you find exactly what you need. With the help of the 3D Viewer and the Model Inspector, you know that “what you see is what you get.”

⚠️ Important Notice:

Open3DSea.com is a marketplace exclusively for digital 3D model files. Open3DSea users do not sell or ship physical products on our platform. Once a file is downloaded, it cannot be “returned” like a physical item.

Before Proceeding with Your Purchase

To ensure satisfaction, we strongly recommend taking the following steps before buying:

  • ✓ Verify the Model: Be sure that you are purchasing the correct model for your needs.
  • ✓ Check Compatibility: Ensure the model is compatible with your software (Blender, Unity, Unreal, etc.) by checking the included file formats listed on the product page.
  • ✓ Inspect Quality: Use the Model Inspector to study the model’s materials, textures, and topology carefully.

Need Help with a Purchase?

If you have any concerns regarding misrepresentation of a product, or any questions about the technical aspects of a model, please try to contact the seller directly via their profile page first.

If you are still having trouble or believe a refund is warranted due to a technical fault that cannot be resolved, feel free to contact our support team.